Privacy Policy & Terms of use

Terms of use

The website is to be used exclusively in legally permissible manner and in terms of the contracts to be concluded for tourism services, in particular in compliance with these terms of use. Use in this sense is the information about tourism services and their booking and any other lawful use of the features installed on the site.

In particular:

The user is fully responsible for all actions taken under his name and using his personal data on the website.
The user must be at least 18 years old and fully capable of acting.
The user assures that all information that he provides about his person and / or fellow travelers is true.
The site may not be used for speculative purposes, false or fraudulent bookings, and block bookings.
Threats, coercion, defamation and the transmission of pornographic, racist, inciting or otherwise otherwise unlawful and / or discriminatory material are expressly prohibited.
The website and its content may not be modified, duplicated, transmitted, sold, published or reproduced in any way by the user. However, it is permissible to make a single copy of the Site for private, non-commercial use.
Files containing software or other material that is covered by intellectual property rights or protected by copyright should not be circulated unless the user has such rights or the user has the required permissions obtained.
Files that contain viruses, corrupted files, or software that could damage the operation of a third party computer must not be installed.
Author assignments, legal notices, proprietary notices or markings contained in a loaded file (software or other material) may not be erased or falsified.
Goods or services may not be advertised or offered for sale. Surveys, competitions or chain letters may not be conducted or forwarded.
Access to the website may only be made via the corresponding homepage. In the context of affiliate programs the use of the website requires a prior written agreement with Hotel La Morena Fuengirola S.L

Reservation & Cancelation Policy

Payment Policy:

Credit Card

The credit card provided by the time of booking must be presented at check in time. The hotel reserves the right to pre-authorize the credit card provided and charge the entire amount of the reservation 7 days prior to arrival. If the credit card is not valid, the reservation will be automatically cancelled.

The nights booked can and has to be paid at latest at the time of arrival(check in) (it will be required credit card information for any anomalies that might happen during the stay or if the customer decides to leave without pay). Walk in must be paid at the time of arrival. Payment in cash is only in EUROS. No exceptions.

All additional services will be charged directly in the moment of order/booking.

PETS

Pets are allowed. For any pet there will be an extra charge of 20€ per stay for additional cleaning. Allowed Pets: Cats & Dogs. For the well-being of pets we only accept reservations with pets in rooms with balcony or terrace.

GROUPS

Reservation of more than 5 persons is considered group booking and can not be done through our website. For group bookings, e-mail us directly.

To process a group booking you must pay 30% of it. Until you make this first payment, the booking is not confirmed, and therefore can not be locked rooms, and no refund if cancellation occurs.

Three weeks before date of arrival to the hotel group, should be made full payment of the reservation, and must be paid the remaining 70%. Between the two payments you make changes to your booking. After the second payment we don´t accept changes or partial or total cancellations.

No refund rate reservations have to be paid 100% in the moment of reservation.

Also, we reserve the right to cancel any reservation if the information provided is false or incorrect.

We do the best to try to accommodate you on the type of room you have requested. But due to the nature of our business, we may need to assign another type of room. In this case, the total amount you must pay on arrival will vary slightly from the price of the reservation.

OTHER INFORMATION

The minimum purchase age is 18 years old.

If there is any damage in your room or rooms during your stay, Hotel La Morena Fuengirola S.L reserves the right to charge your credit card the total amount of damage.

Check-out is at 11:00 / 11 am. Customers who do not checkout the room at that time, must pay late checkout. (+20€) Max 12:00 / 12 am

Check-in is from 14:00 / 2pm to 18:00 / 6 pm. Arrivals after 18:00 have to be notified by email, sending us a photocopy of ID card or passport of ALL guests, otherwise your reservation will be automatically considered as No Show. If you arrive before the check-in time, please let us know. We will try to have your room ready if possible.

If you arrive later than expected, please notify to know your arrival time.

Emergency phone number service: If you call the emergency phone number and it's not a emergency we charge +20€. (For example: Main door code is not working, you call us, we have to come and or it was a mistype, You call there are no blankets, we have to come and the blankets are there, the key is not opening the door and we have to come turning out you are trying to enter the wrong room or the key is perfectly working....)

Cancellation Policy

Full refund for cancellations made up to 30 days prior to check-in.(Group and no refund reservations have different cancellation policy)

Betwen 17. June and 15. September you can cancel or modify your reservation up to 96 hours before your arrival date. The hotel will charge the client upon arrival at the hotel for the total amount of the stay. In case of no-show or late cancellation, the hotel will charge 50% of the reservation made. The remaining nights will be released.

From 01/01/ to 16/06/ and 16/9/ to 15/06/

You can cancel or modify your reservation up to 48 hours. The hotel will charge the client on arrival at the hotel for the total amount of the stay. In case of no-show or late cancellation, the hotel will charge 100% of the first night. The remaining nights will be released.

In case of early departure, no refunds will be made. Except for reservations that would be active for more than 7 days from the date of departure. In this case, from the date of departure +3 days, the remaining days will be refunded at 50% till reaching 14 days. After that the refund will be 100%

Special Cancellation Policy:

No refund applies to rooms booked at non-refundable rates (indicated at time of reservation)

LOST & FOUND POLICIY

In accordance with current regulations on the treatment and storage of items found at Hotel Cafe La Morena Fuengirola, our action protocol will be as described below:
1. LOST PROPERTY REGISTER
Once registered in our lost property register and due to the privacy and confidentiality policy of the hotel, the found item will be kept in our office for a period of 24h from the time it is found and registered.
2.CONTACT OF THE GUEST WITH THE HOTEL
If the owner of the object contacts the hotel within the established period of 24h, he/she must indicate the room where he/she was staying, the date of arrival and departure, so that the information contained in our lost and found office can be verified.

After carrying out the appropriate checks, the method of recovery of the object will be agreed with the owner of the object. Hotel La Morena offers to send the objects with the service: www.lhost.it at the expense of the guest.

In the event that the guest does not contact the hotel within the established period of time, or if the hotel is unable to contact the guest, the found object will be discarded.

3.LIABILITY OF THE HOTEL
Hotel Cafe La Morena Fuengirola is not responsible for lost items and does not guarantee that they will be found.

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@hotel-lamorena.com.